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Residence Hall FAQs

What is an area office?

Each residential area has an office that provides replacement keys and package pickup (some also offer amenities such as media equipment and board games).  In addition, the area office staff will deliver your ‘snail mail’ to your residential mailbox for pickup.  Staff are available to help you fill out work orders or put you in touch with a representative from the department should you need assistance.  area office locations are marked by a blue star on the map.  Area offices are open from 8am to 12am daily.

area office map

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What do I do if I lose my key?

Upon entry into the hall, you will receive a key or key card to your room. If you lose or misplace your room key, report the loss to your area office immediately; your lock will be changed to ensure your safety. When the lock change is completed, new keys will be available in the area office.  While the exact lock change costs vary based on building and key type, the average lock change charge for a residential room is $50.00.

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What do I do if I get locked out of my room?

In the event you have been locked out of your room during regular area office business hours, a spare key can be issued by the office staff for a maximum of twenty four hours. After twenty four hours, an administrative lock change will be executed for security purposes.  Present your valid TCNJ ID for confirmation; if your ID is not immediately available, the office staff can validate your identity through alternate means. After midnight, when the residence hall office is closed, students who are locked out can contact the staff on duty by calling the hall office.  We emphasize the importance of carrying your keys with you at all times. Repeated negligence may result in disciplinary action. See the Key Policy listed under Policies and Regulations for specific details.

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Where do I pick up my mail?

Upon moving into the hall, you will receive a key or combination to your mailbox, located near your hall office. US mail is delivered to hall offices Monday through Friday. Your mail should be addressed with: your name, your residence hall name and room number, The College of New Jersey, PO Box 7718, Ewing, New Jersey 08628-0718.

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What do I do if something breaks in my room?

All non-emergency work should be submitted via work order form on the Facilities webpage.    Requests can also be made via phone at 609.771.2353 if computer access is unavailable.

After hours, weekends, or holidays, the Campus Police Dispatcher at x2167 should be called in the event of an emergency.

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What if my personal property is damaged in my room?

Please see Student Property Insurance page.

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What happens if something goes wrong when the area office is closed?

In every residential location, staff are immediately available to students via an overnight duty rotation. Community Advisers are available in each hall office from 8 p.m. to midnight, and are accessible in their room from midnight until 8 a.m. for emergencies.  When situations arise that are beyond the limit of these student staff, senior and professional staff members are available to them via a duty rotation from 4:30 p.m. until 8 a.m. daily.

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Am I allowed to have guests?

Residential students can swipe in to the building they live in at any time and have swipe access to the building with their area office from 8am to 8pm. From 8pm until 2am any visitors will need to be signed in at the front desk.  Upon entering the hall, residents must stop at the night desk and show the DA their residential sticker (placed on the ID card by Residential Education staff) to verify residential status in the building.

Students may not lend their key, ID, or sticker to anyone else.

Residents are welcome to have guests, but each residential host is responsible for their guests’ behaviors and actions during the visit. If a non-resident is in the building prior to 8pm, it is the host’s responsibility to register their guest after 8pm. Each guest will be required to provide a picture ID. All forms of government issued IDs are acceptable (i.e., TCNJ ID, current driver’s license, state and military IDs). If proper ID is not available, the host may use their ID to sign in their guest.

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What amenities are available in my room or building?

While each residence hall has its own unique personality, every residence has laundry facilities and a vending area. Each room on campus is furnished with a bed, dresser, closet or wardrobe, desk and chair, trash cans, blinds, and shower curtains (where applicable). Most facilities have study lounges and a multi- purpose main lounge, and offer some type of common cooking facility.

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Does my room come with cable TV?

Cable television is provided to each residential room and students also have access to a mobile on demand service Philo TV.  More information can be found on our Cable TV overview site.   Cable television system problems are to be reported to the Information Technology Help Desk, 609.771.2660. Channel, troubleshooting, and connection information can be found on the College’s Networking and Technical Services website.

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Does my room have an Internet connection?

All residential rooms on campus offer a hard-wired ethernet connection as well as access to the TCNJ wireless system.  Residents are encouraged to visit the RES Net website to determine the type of connection available in your building, as well as answer any residential computing related questions.

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Are there vending machines in my building?

Each residence hall lobby and townhouse laundry room is equipped with coin operated soda and/or fruit juice, and snack machines.

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What is the GetIt card?

The GetIt card is really an account that is an optional prepaid declining balance plan available on your TCNJ ID card which is separate from any on-campus dining program.  The account is designed to allow you the flexibility to frequent all the dining facilities and the on-campus bookstore. For information about the GetIT card, stop by Student Accounts, Green Hall 119 or visit the Card Services website.

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Who do I contact if a vending machine isn’t working properly or is empty?

TCNJ provides students with quality convenience at a variety of locations across campus. Please be sure to report any problems including machines that need to be refilled to extension 3455. Please be as specific about the location and nature of the problem.  If you lose money as part of a vending transaction refunds can be made available by going to Student Accounts in Green Hall 119 during business hours.

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How do I do my laundry on campus?

TCNJ students have the convenience of coinless laundry! Washers and dryers are easily accessed in all residence halls. To report any broken washers or dryers, please call extension 3455 and be as specific as possible including the location and nature of the problem.

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How do I report a broken washer or dryer?

Please report a broken washer or dryer.  To expedite the repair process, please place an “Out of Order” sign on the broken appliance.

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What is a microfridge and how do I get one?

TCNJ has paired up with Campus Specialties, Inc. to provide students with the option of renting or purchasing various equipment including refrigerators, MicroFridge combos, safes, surge protectors, and more! With purchase or rental of this equipment, they are delivered directly to your room before move-in. If you have any further questions about this option or you would like to place an order, please visit MicroFridge.

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What if I have equipment from Campus Specialties but it is defective or stopped working?

If you received equipment that was defective or stops working during the year, please visit MicroFridge  and see the “Repairs” section for more details.

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My question isn’t on here. What should I do?

If your question isn’t addressed here, please feel free to contact us through e-mail at or by calling 609-771-3455.