The College of New Jersey

Apply     Visit     Give     |     Alumni     Parents     Offices     TCNJ Today     Three Bar Menu

Residence Hall FAQs


What is an area office?

Each residential area has an office that provides replacement keys and residence hall stickers for IDs. They are open from 8am to midnight daily.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Go to the Top


What do I do if I lose my key?

If you lose or misplace your room key, report the loss to your area office immediately; your lock will be changed to ensure your safety. When the lock change is completed, new keys will be available in the area office. While the exact lock change costs vary based on building and key type, the average lock change charge for a hard key is $50.00 and a soft key is $25.00.

Go to the Top


What do I do if I get locked out of my room?

In the event you are locked out of your room during regular hall office business hours (8pm to midnight), office staff can open your room for you.

If you are locked out of your room during regular area office business hours (8am to midnight), a spare key can be issued by the office staff for a maximum of twenty four hours. After twenty four hours, an administrative lock change will be executed for security purposes. Present your valid TCNJ ID for confirmation; if your ID is not immediately available, the office staff can validate your identity through alternate means. After midnight, when the residence hall office is closed, students who are locked out can contact the staff on duty by calling the hall office. We emphasize the importance of carrying your keys with you at all times. Repeated negligence may result in disciplinary action. See the Key Policy listed under Policies and Regulations for specific details.

Go to the Top


Where do I pick up my mail?

Upon moving into the hall, you will receive a key or combination to your mailbox, located near your hall office. US mail is delivered to hall offices Monday through Friday, three times a week.

Your mail should be addressed with:

Your name

2000 Pennington Road

Your Building / Room #

Ewing, NJ 08628

If you have any problems with your mailbox or paper mail, please speak to someone in your hall office!

Go to the Top


What do I do if something breaks in my room?

All non-emergency work should be submitted via work order form on FAMIS. Requests can also be made via phone at 609.771.2353 if computer access is unavailable. Or you can visit your hall office staff to report any issues or general repairs within the residence hall.

After hours, weekends, or holidays, the Campus Police Dispatcher at 609.771.2167 should be called in the event of an emergency.

Go to the Top


What if my personal property is damaged in my room?

Please see Student Property Insurance page.

Go to the Top


What happens if something goes wrong when the area office is closed?

In every residential location, staff are immediately available to students via an overnight duty rotation. Community Advisers are available in each hall office from 8pm to midnight, and are accessible in their room from midnight until 8am for emergencies. When situations arise that are beyond the limit of these student staff, senior and professional staff members are available to them via a duty rotation from 4:30pm until 8am daily.

Go to the Top


 

Am I allowed to have guests?

As the College continues to navigate the impacts of COVID on our campus, guests are limited to those that live in TCNJ-operated residence halls and must be signed in at the front desk during times that the front desk is up and operational (generally, daily 8p until midnight or 2am). Overnight guests are permitted for a maximum of three consecutive nights with the written approval of all roommate(s)/suitemates/apartment and floormates.

Any residential student who is in quarantine or isolation may not have guests or be a guest and will be expected to abide by the health and safety expectations listed during their move to quarantine or isolation.

Residential students will be permitted 2 move in helpers during move in and move out times. Please refer to opening and move out communications for additional information.

Go to the Top


What amenities are available in my room or building?

While each residence hall has its own unique personality, every residence has laundry facilities and a vending area. Each room on campus is furnished with a bed, dresser, closet or wardrobe, desk and chair, trash cans, blinds, and shower curtains (where applicable). Most facilities have study lounges and a multi- purpose main lounge, and offer some type of common cooking facility.

Go to the Top


Does my room come with cable TV?

Cable television is provided to each residential room and students also have access to a mobile on demand service Apogee. More information can be found on our Cable TV overview site. Cable television system problems are to be reported to the Information Technology Help Desk, 609.771.2660. Channel, troubleshooting, and connection information can be found on the College’s Networking and Technical Services website.

For on-demand streaming, log into Apogee using your TCNJ login.

Go to the Top


Does my room have an Internet connection?

All residential rooms on campus offer a hard-wired ethernet connection as well as access to the TCNJ wireless system.  Residents are encouraged to visit the RES Net website to determine the type of connection available in your building, as well as answer any residential computing related questions.

Go to the Top


Are there vending machines in my building?

Each residence hall lobby and Townhouse laundry room is equipped with coin operated soda and/or fruit juice, and snack machines.

Go to the Top


What is the GetIt card?

The GetIt card is an account that is available on your TCNJ ID card and is separate from any on-campus dining program. The account is designed to allow you the flexibility to frequent all dining facilities and on-campus bookstore, as well as access on-campus printing. For information about the card, stop by Student Accounts, Green Hall 119 or visit the Card Services website. There is a $1 to 1 GetIt point equivalency.

Go to the Top


Who do I contact if a vending machine isn’t working properly or is empty?

TCNJ provides students with quality convenience at a variety of locations across campus.

Please be sure to report any problems including machines that need to be refilled to 609.771.2301. Please be as specific about the location and nature of the problem. If you lose money as part of a vending transaction refunds can be made available by going to Student Accounts in Green Hall 119 during business hours.

Go to the Top


How do I do my laundry on campus?

TCNJ students have the convenience of coinless laundry! Washers and dryers are easily accessed in all residence halls. To report any broken washers or dryers, please complete a laundry work order. If you are not able to access the internet, call 609.771.2301 and be as specific as possible: including the location and nature of the problem.

Go to the Top


How do I report a broken washer or dryer?

Please report a broken washer or dryer. You can also scan the QR codes visible throughout laundry rooms. To expedite the repair process, please place an “Out of Order” sign on the broken appliance.

Go to the Top


What is a microfridge and how do I get one?

TCNJ has paired up with Campus Specialties, Inc. to provide students with the option of renting or purchasing various equipment including refrigerators, MicroFridge combos, safes, surge protectors, and more! With purchase or rental of this equipment, they are delivered directly to your room before move-in. If you have any further questions about this option or you would like to place an order, please visit MicroFridge.

Go to the Top


What if I have equipment from Campus Specialties but it is defective or stopped working?

If you received equipment that was defective or stops working during the year, please visit MicroFridge  and see the “Repairs” section for more details.

Go to the Top


My question isn’t on here. What should I do?

If your question isn’t addressed here, please feel free to contact us through e-mail at housing@tcnj.edu or by calling 609.771.2301.

Top